Our promise in writing
Privacy Policy
Effective July 31, 2026
The short version: we exist to help elders make real friends. We collect the minimum needed to make calls work and to show communities that connection is happening. We never record or transcribe calls, never sell data, and never show ads.
Who we are
Kinectyd is operated by Achdus Management, LLC, a Florida company (1835 NE Miami Gardens Drive, Suite 340, Miami, FL 33179). You can reach us any time at hello@kinectyd.com. This policy covers kinectyd.com, the Kinectyd resident and staff apps, and family accounts.
What we collect
From communities. When a senior living community brings Kinectyd to its residents, its staff provide each resident’s name, room number, and optionally a birthday, interests, and notes that help make good introductions. Staff accounts include a name, work email, and role.
From family and at-home accounts. A name, email address, sign-in credentials, and the relationship to the resident you are approved to call.
From using Kinectyd. Call metadata only: who called whom, when, how long, whether it connected, and the optional one-tap feedback a resident leaves afterward. We also keep well-being check-in answers (the standard UCLA-3 loneliness questions) when a community uses them, and basic technical logs needed to keep the service reliable.
What we never do
- We never record calls. No audio, no video, no transcripts, no AI listening. What a resident says to their friend stays between them. This is a product rule, not a setting.
- We never sell or rent personal information, to anyone, ever.
- We never show ads and never use your data to target advertising.
- We never let strangers reach a resident. Every contact is approved by community staff first.
How we use information
To connect calls between approved people, to help staff introduce residents who are likely to become friends, to alert staff when a resident may be drifting into isolation, and to report to communities in aggregate (friendships formed, participation, well-being trends). That’s the whole list.
Service providers
Kinectyd runs on a small set of processors who handle data only on our instructions: Google Cloud / Firebase (authentication and database), Daily.co (live video transport; rooms are private and recording is disabled at the platform level), Resend (transactional email), and Vercel (web hosting). We sign data protection terms with each.
Health information and communities
Kinectyd is not a medical record and asks communities not to upload medical information. Where a community’s compliance posture requires it, Achdus Management, LLC signs a business associate agreement and treats resident information under HIPAA’s rules for service providers.
Retention and deletion
We keep information while a community or account is active. When a resident is removed, their profile and connections are deleted from the active service. A community can request full deletion of its data, and any family member can request deletion of their account, by emailing hello@kinectyd.com. We answer within 30 days.
Security
Data is encrypted in transit, access is restricted by role (staff see only their own community; family see only the residents they are approved for), and resident sign-in uses community-issued credentials rather than passwords residents must remember.
Your choices
You can access, correct, or delete your information by writing to us. Residents or their representatives can ask their community’s staff, who can act immediately from the dashboard. We honor applicable state privacy rights, including those of Florida residents.
Children
Kinectyd is built for older adults and their families and is not directed at children under 13. Family accounts must be created by adults.
Changes
If we change this policy, we’ll post the new version here with a new effective date, and tell communities directly about anything material.
Contact
Questions, requests, concerns: hello@kinectyd.com, or write to Achdus Management, LLC, 1835 NE Miami Gardens Drive, Suite 340, Miami, FL 33179.